Information about cancellations, refunds, and booking changes
At Paper Haven Quartz, we understand that travel plans can change. This Refund Policy outlines the terms and conditions regarding cancellations, refunds, and booking changes for travel services booked through Paper Haven Quartz.
By making a booking with us, you agree to the terms of this Refund Policy. Please read this policy carefully before making any reservations.
This policy was last updated on July 1, 2024.
For standard tour packages, the following cancellation and refund schedule applies:
| Time of Cancellation | Refund Amount |
|---|---|
| More than 60 days before departure | 80% of the total booking value (20% cancellation fee) |
| 30-60 days before departure | 50% of the total booking value |
| Less than 30 days before departure | No refund |
| After departure or no-show | No refund |
For custom-designed itineraries, the following cancellation and refund schedule applies:
| Time of Cancellation | Refund Amount |
|---|---|
| More than 90 days before departure | 75% of the total booking value (25% cancellation fee) |
| 60-90 days before departure | 50% of the total booking value |
| 30-59 days before departure | 25% of the total booking value |
| Less than 30 days before departure | No refund |
For travel during peak seasons (December 15-January 15, Easter week, and July 1-August 31) or involving special events (festivals, sporting events, etc.), stricter cancellation policies may apply:
| Time of Cancellation | Refund Amount |
|---|---|
| More than 90 days before departure | 70% of the total booking value (30% cancellation fee) |
| 60-90 days before departure | 40% of the total booking value |
| Less than 60 days before departure | No refund |
Please note that certain services or portions of your booking may be non-refundable regardless of when you cancel. These may include:
Any non-refundable items will be clearly identified at the time of booking.
To request a cancellation or refund, you must:
The cancellation date will be the date we receive your written cancellation request. Verbal cancellations will not be accepted.
If you are eligible for a refund:
If you need to make changes to your booking (dates, destinations, accommodations, etc.), the following fees apply:
In addition to the administrative fee, you will be responsible for any difference in cost resulting from the changes.
If you need to change the name of a traveler in your booking:
Please note that some suppliers (airlines, hotels, etc.) may impose additional fees for name changes or may not permit name changes at all. These additional fees will be passed on to you.
If you are unable to travel, you may transfer your booking to another person, provided that:
We reserve the right to cancel a tour or travel arrangement due to insufficient participants, unforeseen circumstances, or force majeure events. If we cancel a tour:
Please note that Paper Haven Quartz is not responsible for any incidental expenses that you may have incurred as a result of your booking, such as visas, vaccinations, non-refundable flights, or loss of enjoyment.
If we need to make a significant change to your tour (e.g., change of destination, major change in itinerary), we will inform you as soon as possible. You may choose to:
Minor changes to itineraries, accommodation of similar or higher standard, or transportation arrangements do not constitute significant changes and do not entitle you to cancel without incurring the standard cancellation fees.
In cases of force majeure or extenuating circumstances beyond our control (such as natural disasters, pandemics, political unrest, or terrorism), the standard cancellation policy may be modified.
If such circumstances occur:
Each situation will be evaluated on a case-by-case basis, and our decision will be final.
We strongly recommend that all clients purchase comprehensive travel insurance that includes coverage for trip cancellation, interruption, and medical emergencies. Travel insurance can provide protection and reimbursement in many circumstances where our standard refund policy would not apply.
Please note that:
Even with travel insurance, we recommend reviewing the cancellation and refund policies of your specific policy, as coverage may vary.
No refunds will be provided for any unused services, accommodations, or features of your tour package once travel has commenced. This includes:
This policy applies regardless of the reason for not using the service, including circumstances outside your control.
We understand that special circumstances may arise. While we must adhere to our standard policies to maintain fairness and consistency, we may consider exceptions in truly extraordinary situations. Such considerations are at the sole discretion of Paper Haven Quartz management and will be handled on a case-by-case basis.
If you believe your situation warrants special consideration, please submit your request in writing with all relevant documentation to support@paperhavenquartz.xyz.
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The policy that was in effect at the time of your booking will apply to your reservation.
It is your responsibility to review this policy periodically to stay informed of any changes.
If you have any questions about our Refund Policy, please contact us at:
Paper Haven Quartz
Studio 05 Cook Street South
Joseph, NG19 7QJ
United Kingdom
Email: refunds@paperhavenquartz.xyz
Phone: +44 908 312 0396